Category: Case Studies

Boardwalk’s Success Story

For more than three decades, Boardwalk has been dedicated to creating vibrant communities where people feel connected, valued, and safe. With a vision rooted in service and innovation, the company has continually redefined what excellence looks like in multi-family housing.

Established in 1984 in Calgary, Alberta, with a single 16-unit walk-up, Boardwalk has grown its portfolio to over 33,000 apartment and townhome units across four provinces and twelve cities in Canada. This impressive growth is a testament to their unwavering commitment to quality, safety, and continuous improvement for their Resident Members and team members alike.

At the core of Boardwalk’s mission is the belief that safe, well-managed communities are the foundation for stronger relationships and better living. That’s why they continually explore forward-thinking solutions to elevate their operations—and snow removal is no exception.

The Challenge: Outdated Snow Log Management

Prior to adopting Yeti Software, Boardwalk managed snow removal documentation using a manual, paper-based log system—a system that presented numerous operational and legal challenges.

With teams operating across multiple locations, collecting and reviewing snow logs was a cumbersome, time-consuming task. Physical records had to be manually filled out, stored, and sometimes transported to off-site facilities. This not only increased the risk of lost, damaged, or incomplete logs, but also delayed access to critical information—especially in cases where proof of snow clearance was needed for insurance or liability claims.

The absence of a centralized platform meant the team lacked real-time visibility into snow removal efforts. They were unable to quickly assess activity across sites or identify trends and areas for improvement. Ultimately, this limited their ability to respond proactively to issues, manage risk, and optimize resources.

The Solution: Digitizing with Yeti Software

In search of a more efficient and accountable system, Boardwalk implemented Yeti Software, a modern SaaS solution purpose-built for snow and ice management. With Yeti, Boardwalk has fully digitized their snow log process, eliminating the need for physical paperwork and significantly improving operational visibility, efficiency, and data accuracy.

Key Results and Benefits:

1. Streamlined Logging and Documentation
Using Yeti’s mobile app, on-site teams can quickly record snow removal activities with just a few taps. Each entry is automatically timestamped and geo-tagged, providing a reliable, verifiable record of action. This real-time capture not only improves accuracy but also ensures logs are consistently updated across all locations.

2. Centralized, Cloud-Based Storage
All snow logs are now stored in a secure, cloud-based platform. This shift has removed the reliance on physical filing systems and eliminated the risk of document loss or damage. With centralized access, administrative overhead has been significantly reduced.

3. Fast, Remote Access to Logs
Authorized personnel can retrieve snow logs from anywhere, at any time, with just a few clicks. This has dramatically improved the speed and ease of accessing records for liability claims, audits, or internal reviews—saving valuable time and reducing legal risk.

4. Real-Time Visibility and Data Analytics
Perhaps one of the most impactful features of Yeti Software is the ability to monitor snow clearance operations in real-time. Boardwalk can now track performance across all properties, quickly identify bottlenecks, and make data-driven decisions to refine their strategies and resource allocation.

“Yeti has been an instrumental asset in helping our business achieve its objectives related to snow logs. Their SaaS platform and intuitive mobile app have completely revolutionized our operations by transforming a time-consuming, error-prone manual process into a seamless digital workflow.” – Bhavnesh Jaraim, CIO and Vice President of Technology at Boardwalk

Smooth Implementation and Team Adoption

Like any new technology initiative, implementation success relied heavily on user adoption. Boardwalk recognized the importance of preparing their teams for change and invested in a structured rollout strategy.

Steps to Successful Adoption:

Training and Onboarding Support
Boardwalk offered comprehensive training sessions, tutorials, and hands-on support to help associates understand and use the platform confidently. This proactive approach minimized resistance and ensured a smooth transition.

Intuitive User Interface
Yeti’s clean, user-friendly design made it easy for team members at all levels to adopt the new
system with minimal disruption. Its simplicity allowed users to become proficient quickly and
empowered them to take ownership of the tool.

Clear Communication of Benefits
To foster buy-in, Boardwalk leaders communicated how Yeti would reduce daily friction, simplify snow logging, and eliminate tedious paperwork. Demonstrating real-world benefits helped associates see the direct value in their work.

Ongoing Feedback Loop
Boardwalk encouraged staff to share feedback throughout the process. This input was crucial in making refinements, resolving concerns, and continuously improving the experience for everyone using the platform.

A Message from the CIO

“My advice to others considering Yeti Software is to embrace the transition to digital snow log management with confidence,” Bhavnesh adds. “With its user-friendly interface, streamlined processes, and enhanced accountability, Yeti offers a reliable and scalable solution. It not only improves operational efficiency but also supports risk mitigation and long-term strategic planning.”

Conclusion: A Modern Foundation for Safer Communities

By implementing Yeti Software, Boardwalk has laid the groundwork for smarter, more responsive snow management—aligned with its broader mission of building safe, high-quality communities.

What began as a search for a more efficient snow log system has become a key pillar in Boardwalk’s broader digital transformation. The company continues to lead the way in operational excellence, using data, technology, and innovation to elevate its service and protect what matters most: its people.

Ready To Take Control of Your Snow Operations?

Whether you’re managing a single property or thousands of units across multiple locations, Yeti helps you streamline snow removal, improve accountability, and reduce risk—all in one easy-to-use platform.

See the difference for yourself. Book a demo today!

How Landscape Effects Transformed Exterior Operations with Yeti Software

Landscape Effect’s Success Story

Landscape Effects’ Snow Division provides full-service snow and ice management throughout Southwestern Ontario. Known for its commitment to safety, efficiency, and technological advancement, the company uses industry-leading equipment and skilled crews to ensure that both residential and commercial properties remain accessible and protected during the harshest winter months.

The Challenge

Before implementing Yeti Software, Landscape Effects faced three critical challenges:

Dispatching
There was no efficient system for relaying service requests or complaints to field crews in real time.

Site Management
Office teams struggled to track whether services had been completed, and when.

Routing
It was difficult to plan and optimize routes, leading to inefficiencies and confusion.

The Solution

Yeti Software streamlined every part of Landscape Effects’ operations.

Smarter Routing
Crews now clock into routes and begin work immediately—no guesswork, no delays. Office and field teams can view route progress in real time and ensure every step is followed.

Live Dispatch and Mapping
Office staff can instantly see what sites are completed, in progress, or pending. Crews upload photos directly from the field, providing visual proof of service and improving client satisfaction.

Real-Time Service Requests
Requests and complaints are dispatched directly to crew routes without phone calls, keeping
communication clear and efficient.

The Impact

Office Team Benefits:
• Rapid dispatching and route management during storms.
• Real-time visibility into service progress from a central dashboard.
• Seamless timesheet approvals and fast crew reassignments when conditions change.

Field Crew Benefits:
• Detailed job data—like time on site, downtime, and equipment usage—helps improve
operational decisions.
• Visual proof of service to help mitigate slip-and-fall claims.
• Fewer distractions in the field with an intuitive mobile app that minimizes screen time and
maximizes productivity.

In Their Words

“My advice to others considering Yeti is to really explore what the software can do—and
involve your team early. I met with every one of our foremen during our trial, walked them
through the app, and got their feedback. Once they were on board, I knew this was the right
move. Yeti isn’t just a management tool—it works for the people using it day in and day out.”
— Ella Hooper, Data Analyst, Landscape Effects Group

What’s Next

Landscape Effects continues to grow and scale its snow operations with the help of Yeti Software.
With better routing, real-time updates, and an easy-to-use interface, their team is better equipped
to deliver fast, efficient, and safe service to clients—even in the most challenging conditions.

Ready to See What Yeti Software Can Do for You?

Whether you manage 20 sites or 2,000, Yeti Software gives you the tools to streamline operations, improve visibility, and scale with confidence.

Explore how Yeti can help your team work smarter—not harder—this winter.

Book a demo today!

First Choice Facilities’ Success Story

First Choice Facilities (FCF) is one of the fastest-growing exterior maintenance providers in the U.S., offering a full suite of services including snow management, landscaping, window washing, parking lot maintenance, power washing, roofing, and hardscape installation. Founded in 2011 in St. Louis, Missouri, FCF now serves thousands of client locations across 15 states, from local properties to multi-location national brands.

What sets FCF apart is its relentless focus on client relationships and service quality. By combining top-tier work with efficient systems and transparent reporting, FCF has earned a reputation as the go-to provider for dependable,

The Challenge

In its early growth stages, FCF recognized that manual tracking systems and fragmented tools were not sustainable. Managing client data, dispatching crews, tracking services, and generating invoices across thousands of sites demanded a centralized, robust software solution. 

Over several years, FCF explored numerous platforms—each offering individual benefits but none fully addressing their unique operational needs. The company even considered building a proprietary system.

That changed when Dakota Danielson, VP of First Choice Snow Management, came across Yeti Software—widely recommended in professional snow and landscape management forums. After a personalized demo from Yeti’s founder, Kevin Spielman, it became clear that Yeti Software was built by people who deeply understood the industry.

Because Yeti originated from a snow removal company itself, the platform addressed the real-world, day-to-day challenges that contractors face. It was the comprehensive, contractor-focused solution FCF had been looking for.

The Solution

Since adopting Yeti Software, FCF has transformed both its internal operations and client-facing service model. What used to take hours of manual effort—service logging, quality control, payroll prep, invoicing—can now be completed in real time through a centralized, mobile-friendly platform.

Safety and Operational Focus
FCF has eliminated the need for constant phone check-ins with crews in the field. “Yeti tracks our teams automatically, which means they can focus on doing their jobs safely,” says Stormy Madden, National Account Manager. “And the detailed email summaries at the end of each job give everyone peace of mind—and proof of work.”

Scaling Made Simple
In the past year alone, FCF has launched new satellite branches in Denver, Columbus (OH), and Milwaukee. According to Danielson, “Yeti has been key to that growth. We can monitor job progress and proactively adjust based on client priorities—even mid-storm. Plus, end-of-event reporting and payroll processes are now streamlined, saving us hours.”

With Yeti Software, FCF has consolidated multiple tools into one centralized platform. Productivity is up. Communication is smoother. Sales have increased. And implementation was fast and seamless across teams.

Ready to See What Yeti Software Can Do for You?

Whether you’re managing a few dozen sites or thousands across multiple states, Yeti Software gives you the tools to work smarter, respond faster, and deliver better service with less stress.

Book a demo today!

Strike the balance between profit and service

Many companies struggle with pricing products and services for optimal profitability. However, a proper pricing strategy is a large part of business success. For businesses offering snow removal services determining the right pricing strategy is essential for attracting clients and ensuring long term profitability.

Determining How Much to Charge for Snow Removal

Setting the right price for your snow removal services requires a careful balancing act. Charge too much, and you risk losing potential customers to more competitively priced services. Charge too little, and you might find yourself struggling to cover expenses, let alone turn a profit. To strike the right balance, a number of factors must be considered such as the size of the area to be cleared, the complexity of the job, and the equipment needed.

Tips for Pricing

Market Research
Begin by researching the rates charged by competitors in your area. Regularly conducting market research will help you stay updated on the pricing trends in your region. Analyze their pricing models and take note of any additional services they offer that might increase or lessen their pricing model. This will give you a benchmark for your own pricing structure. 

Tiered Pricing Structure
Consider implementing a tiered pricing structure based on the size of the area to be cleared or the number of additional services required with the snow removal. This provides transparency for customers and ensures that you are compensated appropriately for larger, more demanding jobs.

Seasonal Contracts
Offer seasonal contracts to encourage customers to commit to your services for the entire winter season. This not only provides you with a steady stream of income but also allows for better planning and resource allocation.

Bundle Services
Consider bundling snow removal services with other related offerings, such as ice control or sidewalk clearing. This can add value for the customer while maximizing your revenue.

Why It Is Important for Profitability

Properly pricing your snow removal services is integral to the profitability and sustainability of your business. Underpricing may attract customers initially, but it could lead to financial strain in the long run. On the other hand, overpricing may deter potential clients, limiting your customer base. Striking the right balance ensures that your business remains competitive while generating sufficient revenue to cover expenses and leave room for profit.

Cost Factors

Consider the following cost factors when pricing snow removal services. 

Equipment Costs
The investment in snow removal equipment, such as plows and blowers, should be factored into your pricing to ensure a return on investment over time.

Labour Expenses
Consider the cost of labor, including wages, benefits, and any overtime that may be necessary during heavy snowfall. 

Materials & Supplies
Salt, sand, or other de-icing materials should be included in your pricing, as these are essential when providing complete snow removal services.

Insurance & Liability
Factor in the cost of insurance to protect your business and employees in case of accidents or damage during snow removal operations.

Pricing your snow removal services requires a comprehensive understanding of your costs, market dynamics, and the value you provide to customers. By implementing a strategic and informed pricing strategy, your snow removal business can thrive in a competitive winter landscape, while ensuring both customer satisfaction and optimal profitability. Yeti can help automate paperwork and invoices to make sure companies get paid quickly and properly for their work.

Book a demo today to see Yeti in action.