Boardwalk’s Success Story
For more than three decades, Boardwalk has been dedicated to creating vibrant communities where people feel connected, valued, and safe. With a vision rooted in service and innovation, the company has continually redefined what excellence looks like in multi-family housing.
Established in 1984 in Calgary, Alberta, with a single 16-unit walk-up, Boardwalk has grown its portfolio to over 33,000 apartment and townhome units across four provinces and twelve cities in Canada. This impressive growth is a testament to their unwavering commitment to quality, safety, and continuous improvement for their Resident Members and team members alike.
At the core of Boardwalk’s mission is the belief that safe, well-managed communities are the foundation for stronger relationships and better living. That’s why they continually explore forward-thinking solutions to elevate their operations—and snow removal is no exception.
The Challenge: Outdated Snow Log Management
Prior to adopting Yeti Software, Boardwalk managed snow removal documentation using a manual, paper-based log system—a system that presented numerous operational and legal challenges.
With teams operating across multiple locations, collecting and reviewing snow logs was a cumbersome, time-consuming task. Physical records had to be manually filled out, stored, and sometimes transported to off-site facilities. This not only increased the risk of lost, damaged, or incomplete logs, but also delayed access to critical information—especially in cases where proof of snow clearance was needed for insurance or liability claims.
The absence of a centralized platform meant the team lacked real-time visibility into snow removal efforts. They were unable to quickly assess activity across sites or identify trends and areas for improvement. Ultimately, this limited their ability to respond proactively to issues, manage risk, and optimize resources.
The Solution: Digitizing with Yeti Software
In search of a more efficient and accountable system, Boardwalk implemented Yeti Software, a modern SaaS solution purpose-built for snow and ice management. With Yeti, Boardwalk has fully digitized their snow log process, eliminating the need for physical paperwork and significantly improving operational visibility, efficiency, and data accuracy.
Key Results and Benefits:
1. Streamlined Logging and Documentation
Using Yeti’s mobile app, on-site teams can quickly record snow removal activities with just a few taps. Each entry is automatically timestamped and geo-tagged, providing a reliable, verifiable record of action. This real-time capture not only improves accuracy but also ensures logs are consistently updated across all locations.
2. Centralized, Cloud-Based Storage
All snow logs are now stored in a secure, cloud-based platform. This shift has removed the reliance on physical filing systems and eliminated the risk of document loss or damage. With centralized access, administrative overhead has been significantly reduced.
3. Fast, Remote Access to Logs
Authorized personnel can retrieve snow logs from anywhere, at any time, with just a few clicks. This has dramatically improved the speed and ease of accessing records for liability claims, audits, or internal reviews—saving valuable time and reducing legal risk.
4. Real-Time Visibility and Data Analytics
Perhaps one of the most impactful features of Yeti Software is the ability to monitor snow clearance operations in real-time. Boardwalk can now track performance across all properties, quickly identify bottlenecks, and make data-driven decisions to refine their strategies and resource allocation.
“Yeti has been an instrumental asset in helping our business achieve its objectives related to snow logs. Their SaaS platform and intuitive mobile app have completely revolutionized our operations by transforming a time-consuming, error-prone manual process into a seamless digital workflow.” – Bhavnesh Jaraim, CIO and Vice President of Technology at Boardwalk
Smooth Implementation and Team Adoption
Like any new technology initiative, implementation success relied heavily on user adoption. Boardwalk recognized the importance of preparing their teams for change and invested in a structured rollout strategy.
Steps to Successful Adoption:
Training and Onboarding Support
Boardwalk offered comprehensive training sessions, tutorials, and hands-on support to help associates understand and use the platform confidently. This proactive approach minimized resistance and ensured a smooth transition.
Intuitive User Interface
Yeti’s clean, user-friendly design made it easy for team members at all levels to adopt the new
system with minimal disruption. Its simplicity allowed users to become proficient quickly and
empowered them to take ownership of the tool.
Clear Communication of Benefits
To foster buy-in, Boardwalk leaders communicated how Yeti would reduce daily friction, simplify snow logging, and eliminate tedious paperwork. Demonstrating real-world benefits helped associates see the direct value in their work.
Ongoing Feedback Loop
Boardwalk encouraged staff to share feedback throughout the process. This input was crucial in making refinements, resolving concerns, and continuously improving the experience for everyone using the platform.
A Message from the CIO
“My advice to others considering Yeti Software is to embrace the transition to digital snow log management with confidence,” Bhavnesh adds. “With its user-friendly interface, streamlined processes, and enhanced accountability, Yeti offers a reliable and scalable solution. It not only improves operational efficiency but also supports risk mitigation and long-term strategic planning.”
Conclusion: A Modern Foundation for Safer Communities
By implementing Yeti Software, Boardwalk has laid the groundwork for smarter, more responsive snow management—aligned with its broader mission of building safe, high-quality communities.
What began as a search for a more efficient snow log system has become a key pillar in Boardwalk’s broader digital transformation. The company continues to lead the way in operational excellence, using data, technology, and innovation to elevate its service and protect what matters most: its people.
Ready To Take Control of Your Snow Operations?
Whether you’re managing a single property or thousands of units across multiple locations, Yeti helps you streamline snow removal, improve accountability, and reduce risk—all in one easy-to-use platform.
See the difference for yourself. Book a demo today!
